Back to site

GOT QUESTIONS? FIND ANSWERS!

SIZES!
If you are unsure on sizes, please contact us: RISEABOVEAPPAREL@HOTMAIL.CO.UK
HOW TO SHOP
1. Browse through the site until you find the item that you wish to purchase.

2. From the product page, it will redirect you to the Big Cartel site

3. Please click on the item you wish to purchase and select the size you require.

4. You will be redirected to a PayPal screen where you can either select to continue shopping or proceed to the checkout and pay for your item.

4. Well done! You have now completed your transaction.

PAYMENTS
Orders can only be placed online. We cannot take orders via email, MySpace or telephone.

We ship worldwide! Please view Postage FAQ for details.

The current method of payment accepted is via PayPal.
If you wish to use a credit/debit card it is recommended that you set up a PayPal account.

We are now accepting cash and cheques!
UK RESIDENTS ONLY!!!

Simply e-mail to us;

The name of the item and colour
The size your require
The quantity
Your name and address

Please send this information to riseaboveapparel@hotmail.co.uk

Once you have done that, we will send you a confirmation e-mail to say we have received your order.

In this e-mail, it will state the name and address you are to address the cheque too.

Cash and cheques must be received within 3 days of the order being made or the order will be cancelled.

We suggest 1st class postage from the day you make your order if posting a cheque.

Those posting cash, we do not accept responsibility for money being lost in the post. For a £1, you can ask your post office to post it RECORDED DELIVERY which allows you to track it and means we have to sign upon delivery. That way you know when we have received it.

POSTAGE
UK Postage

Necklaces
Starts at £1.50

Shirts
Starts at £2.50

International Orders

Postage starts at £3.00

All orders will be sent via Royal Mail

Please allow up to 7 working days for UK delivery.

International orders allow up to 3 weeks for delivery.
US, Asia and Australian orders may take longer due to customs - we have no control over this so you will have to wait it out.

We do not accept responsibility for items lost in the post. We obtain proof of postage for every item we dispatch. We keep these records permenately. We now offer recorded delivery for the UK (£1.50) and international orders (£4.50) if you'd like to track your order's delivery. This is an additional charge on top of the usual postal charges.

Proof of purchase will be despatched with each order and sent via email.

Any problems, contact us at:

riseaboveapparel@hotmail.co.uk

RETURNS POLICY
If an order is incorrect or you are not completely satisfied with any product you have purchased please contact us immediately at riseaboveapparel@hotmail.co.uk to arrange a replacement. Returns are undertaken on an individual basis and will need to be inspected. If an item is accepted as faulty, we will be more than happy to offer a replacement. We do not refund any purchase.

If you have ordered the wrong size, simply contact us to arrange an exchange. You must return the initial item to us within 7 days of purchase, unused and including original packaging.

WE DO NOT PAY FOR YOU TO SEND YOUR PACKAGES TO US FOR REPLACEMENTS/EXCHANGES!

STRICTLY NO RETURNS OR EXCHANGES ON JEWELLERY FOR HYGIENE PURPOSES

PRIVACY POLICY
Set Your Sights Apparel does not disclose any buyer information to third parties. Any personal information given is protected. Set Your Sights Apparel will secure your personal information with up to date firewall and encryption techniques during the ordering process. Personal information is also protected from unauthorized use via added online security provided by SSL (Secure Sockets Layer) encryption.
DO YOU GUYS HAVE FACEBOOK?
We do indeed!

Our link is:

http://www.facebook.com/#!/pages/Rise-Above/118427934885073

CAN YOU SPONSOR MY BAND?!
Please direct all enquiries to our store ‘contact us’ link

Tell us a little about yourselves, what you are up to and what you’ve got coming up (tours etc). Include information about how you will help promote us and also what we can do for you

Please do not send messages to our facebook.
We will not reply them anymore.

DO YOU DO WHOLESALE?!
Please direct all wholesale enquiries to our ‘contact us’ link on our store

We do our best to reply ASAP

Please tell us about yourself and your store, along with other products and brands you work with and so on.

Please do not send enquiries to our myspace.
We will not respond as we cannot keep a log of contact made.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.

HOW SECURE IS YOUR STORE??

This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

Do I need a PayPal account to purchase from this store?

No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.